How to track Axle Energy credits in 1app.energy

If you are enrolled in the Axle Energy VPP, the important question is not only whether your battery exported during an event.

The more useful question is:

What did that event do to my whole-home energy position?

1app.energy can help enrolled homes answer that question by recording Axle dispatch windows, showing Axle Energy credit separately from supplier export credit, and keeping the event visible beside supported solar, battery, home-load and tariff context.

Axle still handles the VPP itself: joining, eligibility, payments and your Axle account. 1app.energy's job here is simpler. It gives you a clear place to record the dispatch window and understand what happened in your home afterwards.

If you are still deciding whether to join Axle, start with Axle Energy VPP: what home battery owners should check.

The quick version

For an enrolled home, 1app.energy can help with three practical jobs:

1. Record Axle Energy event windows, including date, start time, end time and reward rate.
2. Keep monitoring the home during an active recorded Axle window, while avoiding battery charge or discharge controls.
3. Report Axle Energy export and credit separately from normal supplier import, standing charge and export credit.

That separation matters. A normal export tariff payment and an Axle VPP reward are not the same thing, even if both relate to energy going to the grid.

The customer needs to see both.

For the wider principle, read home energy dashboard source of truth: what to check. Axle reporting works best when the customer can see which system owned which action.

Why Axle credits should be separate

Most battery dashboards are built around normal daily energy behaviour:

• grid import;
• grid export;
• solar generation;
• battery charge and discharge;
• large home loads;
• tariff cost;
• supplier export credit.

An Axle Energy event adds another layer. The battery may export because Axle has dispatched it for a grid event, not because your normal home schedule chose to sell energy.

If that reward is mixed into normal export credit, the day can become hard to understand. You may see a lower net cost, but not know whether it came from your tariff, your solar export, or the Axle event.

1app.energy keeps that distinction visible. Supplier import, standing charge and supplier export credit remain part of the normal daily cost view. Axle Energy credit is shown as a separate line where event windows are recorded and measured export is available.

Step 1: record the Axle event window

The Dispatch Program settings are where the Axle event becomes explicit inside 1app.energy.

You can add the event window manually by entering the date, start time, end time and £/kWh rate. Where supported, you can also paste the Axle email instead, so the event details can be captured from the message rather than typed from scratch.

This is deliberately simple. The event window is the boundary that tells 1app.energy: this period belongs to a third-party dispatch programme.

That helps the app report the event later. It also helps avoid two apps trying to move the battery during the active window.

Step 2: let Axle own the dispatch window

Two systems should not fight over the same inverter at the same time.

If Axle is expected to dispatch the battery during a recorded event, 1app.energy keeps monitoring the home but avoids sending battery charge or discharge controls during the active Axle window. Axle runs the event; 1app.energy keeps watching the home.

That distinction protects clarity. The app can still show what happened, but it should not try to move the battery in the opposite direction while the external VPP event is active.

This does not guarantee that Axle will accept the home, dispatch the battery, or pay a particular amount. Those decisions belong to Axle. The 1app.energy role is to keep the event visible, avoid app conflict and help you review the whole-home result.

Step 3: review the Axle dispatch report

After an event, the Energy Reports view can show an Axle Energy dispatch section. This is where the event becomes easier to audit.

The report can show:

• grid exported during Axle windows;
• Axle Energy credit;
• number of event windows;
• average credit rate;
• period trend for Axle dispatch.

If the report flags data gaps, treat the result with care. Missing or low-coverage readings can make totals differ from vendor apps or official VPP statements. That is why the report separates the Axle view from normal tariff cost rather than hiding it inside one blended number.

Step 4: read net daily cost after Axle credit

The daily cost view shows why this matters to the end user.

In the example below, the normal daily cost calculation still has separate lines for import energy, standing charge and supplier export credit. Axle Energy credit is then shown as its own additional credit, followed by the effective cost position after Axle Energy credit.

This gives the customer a clearer picture:

• what the supplier-side day looked like;
• what Axle added on top;
• whether the event changed the effective daily position;
• whether the result is worth reviewing against battery reserve, home load and later import.

That is more helpful than looking at a headline event rate on its own.

If you want the wider export decision framework, read home battery export checks before selling stored energy. It explains why battery export should be judged against reserve, tariff and later import, not just the export price.

What this helps you answer

Axle events can be useful, but the event payment is only part of the story.

A 1app.energy report can help you ask better questions after the event:

• Did the battery export during the recorded window?
• How much credit did that create at the recorded rate?
• Did the home import later at an expensive time?
• Was the battery still above the reserve floor afterwards?
• Was a large home load running during the event?
• Did normal control behaviour resume after the event?
• Did the whole-home cost position improve?

The point is not to make every event look good. The point is to make the event understandable.

What still belongs in Axle

1app.energy reporting is not your Axle payout record.

You should still use Axle for:

• checking whether your battery can join;
• event terms;
• payment and referral status;
• Axle account access;
• any issue where Axle did not dispatch, reset or settle as expected.

You should also keep your installer, DNO/export-limit paperwork and battery warranty limits in mind. A VPP event still sits inside the physical and contractual limits of the home.

For the paperwork side, read G98, G99 and G100 forms: UK solar and battery DNO guide.

How this fits with Smart Control

1app.energy Smart Control is about supported, customer-enabled battery behaviour around the whole home: tariff timing, reserve, home demand and supported inverter controls.

Axle has a different job. It dispatches batteries for grid events.

For recorded Axle event windows, the cleanest model is:

• Axle dispatches during the event.
• 1app.energy keeps monitoring the home.
• 1app.energy avoids battery charge or discharge controls during the active recorded window.
• The customer reviews the result afterwards in reports and daily cost.

Outside an Axle event window, your normal supported 1app.energy setup can continue according to the control mode and device support available for your home.

If you are choosing a control mode, read which 1app.energy Smart Control mode should you use?. If your concern is export value, read home battery export checks before selling stored energy.

Common questions

Do I still need my Axle account?

Yes. You still use Axle to join the programme, check whether your battery is eligible, and see what gets paid.

The 1app.energy workflow records Axle event windows and reports the home energy result around those windows.

Can I paste the Axle email?

Yes, where the Dispatch Program email-paste workflow is available in your 1app.energy setup. You can also add the date, start time, end time and rate manually.

Does this conflict with Axle?

The point is to reduce conflict. During an active recorded Axle window, 1app.energy is designed to keep monitoring the home while avoiding battery charge or discharge controls.

You should still treat Axle as the service that owns the VPP event itself.

Is the Axle credit in 1app.energy the official amount?

No. It is an in-app estimate based on recorded event windows, measured export and the recorded rate. Your payment and referral status still belong to Axle.

Can this maximise my Axle revenue?

It can help you understand the result and avoid obvious control confusion, but it should not be treated as a guaranteed revenue maximiser. Battery revenue depends on eligibility, event timing, actual export, tariff, reserve, import cost, device behaviour and Axle's terms.

Final thought

Axle Energy can make a home battery more useful by letting it support the grid during events. But the customer still needs to understand the whole home.

1app.energy helps by making Axle windows visible, keeping Axle credit separate from supplier export credit, and showing the effective daily cost after the recorded event.

That is the useful outcome: not just "did the battery export?", but "did this event make sense for my home?"

Visit 1app.energy to start early-access onboarding and see whether your solar, battery, tariff and connected-home setup is a good fit for supported whole-home visibility and Smart Control.