Question 1

Who is 1app.energy built for?

Accepted Answer

UK homeowners on Octopus Intelligent Go who have a home battery and an EV charger. The specific problem: when Octopus dispatches a daytime charging session, your battery can drain to supply the car without showing up as an error on any dashboard. 1app detects the dispatch and holds the battery so the grid supplies the car instead.

Question 2

What hardware will you support?

Accepted Answer

Current onboarding supports Solis and LuxPowerTek hybrid inverter data, MyEnergi Zappi EV charging, Octopus tariffs, and reviewed manual/non-Octopus tariff setups. Daikin heat-pump access remains approval-pending while vendor approval completes.

Question 3

Do I need to install new hardware?

Accepted Answer

No new hardware needed. 1app connects to your existing devices using the same cloud apps you already have.

Question 4

Do I need to change battery settings daily?

Accepted Answer

No. For supported devices and tariffs in the current rollout, 1app can handle smart-charge battery protection automatically once that setup is enabled for your home.

Question 5

What happens if connectivity is lost?

Accepted Answer

Your devices simply continue with their last known schedules or manufacturer defaults.

Question 6

Who is behind 1app.energy?

Accepted Answer

1app.energy is built by UK engineers and installers who deal with these conflicts daily.

Question 7

How much can I actually save?

Accepted Answer

It depends on the setup. Some homes only need clearer visibility, while others have enough timing conflict to make coordination materially worthwhile. We prefer worked examples and setup-specific estimates over a universal monthly savings promise.

Question 8

Is it safe to give my API keys?

Accepted Answer

Yes. Your API keys are stored encrypted using AES-256 and only used to read or change settings you've explicitly allowed.

Question 9

Will this void my warranty?

Accepted Answer

No. We only use standard modes and schedules exposed by the manufacturer API.

Question 10

What does 1app.energy NOT do?

Accepted Answer

We don't modify firmware, bypass safety limits, or force unsafe operating modes.

Question 11

Can I switch to time-based control?

Accepted Answer

Yes. You can switch modes at any time, including moving from Autopilot to simple time-based charging.

Question 12

How often does it optimise?

Accepted Answer

The collector and cloud app can re-evaluate your system and tariff windows roughly every minute.

Questions & answers

The product story is clear.
Now tell us what is at home.

Questions & answers

The product story is clear.Now tell us what is at home.

The product story is clear.
Now tell us what is at home.