Question 1

Who is 1app.energy built for?

Accepted Answer

UK homeowners with solar, batteries, EV charging and smart or time-of-use tariffs who need one reliable view of home energy behaviour. Supported Solis homes can also use Smart Control where enabled.

Question 2

What hardware will you support?

Accepted Answer

Current onboarding supports Solis hybrid inverter data, Sunsynk beta monitoring, SigEnergy monitoring-only beta onboarding, myenergi zappi EV charging, myenergi eddi hot-water monitoring, Daikin heat-pump onboarding through our official Daikin partnership, Ohme EV charging, supported Hypervolt and Pod Point chargers, Octopus tariffs, EDF tariff sync with eligible provider smart-charging dispatch context, and reviewed manual/non-Octopus tariff setups. Hypervolt charging targets remain managed in Hypervolt, and Pod Point ready-by targets and full scheduling remain managed in Pod Home. Available features depend on compatible device cloud access and provider account access. LuxpowerTek remains monitoring-first beta, with action-specific battery controls enabled only for separately verified installations. SigEnergy Smart Control, battery charge, discharge, export and hold are not available in this rollout. Daikin heat-pump controls remain limited to supported homes where model, account and customer enablement allow them.

Question 3

Do I need to install new hardware?

Accepted Answer

No new hardware needed. 1app connects to your existing devices using the same cloud apps you already have.

Question 4

Do I need to change battery settings daily?

Accepted Answer

No for supported controlled setups. For Sunsynk, SigEnergy and other monitoring-only paths, 1app.energy gives visibility first and does not send battery commands.

Question 5

What happens if connectivity is lost?

Accepted Answer

1app.energy stops making fresh decisions. The device continues according to its existing manufacturer settings.

Question 6

Who is behind 1app.energy?

Accepted Answer

1app.energy is built by UK engineers and installers who deal with these conflicts daily.

Question 7

How much can I actually save?

Accepted Answer

What you save depends on your tariff, battery, EV usage and control eligibility. We show setup-specific evidence rather than promise a universal saving.

Question 8

Is it safe to give my API keys?

Accepted Answer

Yes. Your API keys are stored encrypted using AES-256 and only used to read or change settings you've explicitly allowed.

Question 9

Will this void my warranty?

Accepted Answer

1app.energy uses provider-exposed interfaces and does not modify firmware or bypass safety limits. Warranty terms remain set by the manufacturer and installer.

Question 10

What does 1app.energy NOT do?

Accepted Answer

We don't modify firmware, bypass safety limits, or force unsafe operating modes.

Question 11

Can I switch to time-based control?

Accepted Answer

Yes. You can switch modes at any time, including moving from Autopilot to simple time-based charging.

Question 12

How often does it optimise?

Accepted Answer

Re-evaluation depends on fresh provider evidence, the active control schedule and installation eligibility.

Questions & answers

The product story is clear.
Now tell us what is at home.

Questions & answers

The product story is clear.Now tell us what is at home.

The product story is clear.
Now tell us what is at home.